Shopping FAQ's
Our soaps are made using organic RSPO certified palm oil and biodegradable glitters, and we use almond and coconut oil in all our artisan bars, unless otherwise stated. Most products are vegan friendly but all exceptions will be clearly denoted on the listing.
How do I become a Royalty Soaps VIP? I hear they get emails with news, special offers, entrance into drawings, and occasional freebies!!
You heard right!! They sure do, and we'd love for you to become a VIP too! Just click this link and fill in the short little form! You will get 1 - 2 emails a month, so no worries about having your inbox flooded with soapy goodness!
Is the price I see under each picture for one bar of soap, or for the amount in the picture?
The prices listed under each variety is per bar. We often show multiple bars of each variety to highlight the slight variations associated with the handmade, artisan nature of our products.
I would like to make request which soaps I receive in my sampler pack. How do I do that?
We prepare all our sampler packs prior to each release and try hard to make sure each pack has no duplicate soaps included. We are able to get your orders packed and shipped to you quicker this way. Thank you for understanding that because of this, we are unable to fill special requests for particular soaps included in the sampler you receive. We hope you will enjoy the surprise of letting us choose a pack for you. You can find the list of possible soaps included in your pack for this month under the listing for the Artisan Soap Sampler Pack.
How do I purchase the soaps I saw you make on YouTube? When is your next release?
We have heard your requests, and as of August 2019, we will be releasing our new creations the first Saturday of each month, 3pm CST. We hope this change will accommodate more customers, including those ordering internationally. In every video it is clarified when/if the soapy creation will be available to purchase at the following release.
I just went to your website and you are sold out of almost everything! What happened?
We often sell out of our high-top soaps and shampoo bars within a few hours, and many of our other products sell out as the month progresses. Because our products are hand-crafted and have a cure time, we create them all during the month and release all of our inventory for sale on the first Saturday of the month.
On the week before we restock, we put our website/shop "on vacation". We are busy creating the new listings for all the products. Though you won't be able to access your account during this time, it will be available as soon as the shop "goes live" at 3pm CST on the first Monday of the month.
Items were stolen out of my cart before I could complete checkout! What happened?
We're so sorry that happened to you, but there is an explanation, and here it is:
When multiple people are shopping, and they all have the last of a particular product in their cart, one of them will complete checkout before the others, and that person will get the item. That product will now be considered "sold out", and the other customers will have the item removed from their carts as there are no more available.
Why did my items not arrive within 2 days if I have "2 day" shipping?
Short answer: We have a 1-3 day processing period with which to fulfill your order and then, once it leaves our care, Priority Mail with USPS ships 1-3 days.
Long answer: See our shipping page!
I tried to purchase last month, but when I got to your store, everything was sold out. How do I purchase?
Our soaps FLY off the shelves and we sell out of most artisan products within an hour or two of the release time. We are currently increasing our production to create even more customer satisfaction! That being said, we do have some customers that manage to purchase a bar of every single soap on every single release day. They do this by setting alarms on their phone, creating an account, and setting their shipping address BEFORE the time of the release.
I saw one of your videos today for a cool soap I wanted, but when I went to your shop to buy it, there wasn't even a picture of it. How do I get the soap I saw?
Our online business is run a little differently than most. We upload around 10 videos a month, at this time. We showcase the making of the soaps that will be available at the next release date; the first Saturday of the month, 3pm CST. We create new designs each month, so anytime after that particular month, we will not have those creations available. We are sorry if you were disappointed, but we do re-create 1 old design every month, and we also hope you will find something you like just as much, from our newest offerings! Watch for new weekly videos here to see what's coming up!!
Do you ship worldwide?
YES!!! For more information, go to our "Shipping and Related Charges" page.
Do you accept wholesale orders / custom soap requests?
Golly, we sure would love to, but no, we do not. Eventually, we may offer wholesale prices for some of our products, but at this time we do not take custom requests, private labels, or create Cold Process Artisan Soap loaves. We work hard to satisfy our "Royal Court", and feel we need to put all our efforts, at this time, toward creating top-quality products for our shop customers. We will make an announcement on Instagram, Facebook, and YouTube if we begin accepting wholesale and custom orders, and it will only be on a national level.
Additionally, we reserve the right to limit order quantities.
Oops! I've mailed my package to the wrong address! Can you send a replacement?
It is your responsibility, as the buyer, to make sure your address is correct and if a mistake has been made, to notify us ASAP via the Contact Us page so we can change it on the shipping label, if possible. If it has already shipped and is returned to us, we can invoice you for shipping and resend it once your address has been corrected.
Do you send PR or free goodies to potential customers, Bloggers, YouTubers, Etc.?
No, we do not. Regardless, thanks for being interested in our company and we hope that you take the leap and invest in us as fellow creators and small business owners!
Help! My package has arrived damaged/has the wrong products/is missing products/etc.!
Oh no! Please contact us via the "Contact Us" page and we will do our best to make things right ASAP!
How long can I wait to open and use your Artisan Soaps?
We recommend you use our products within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, our soaps will still get you clean after the fragrance and colors are long gone!