the newest member of the Royalty Soaps family, Joanna Tackett!! As of February 25th, 2020, she will be taking care of all of your customer service needs! We are so excited to have her join us, and we know she will take wonderful care of you, our Royal Court. You may still request to speak to "The Queen" through this format, and Joanna will forward them on to Bonnie.
Because of this transition, please allow extra time for us to respond to your emails. Thank you for the love and support as we grow to meet your needs.
Beginning Friday, March 22nd, 2019, Customer Service will no longer respond to questions that can be answered by reading the "FAQ" pages. Additionally, Customer Service does not have information regarding specific questions about soap making, so please see the appropriate FAQ page for this information as well.
Have a Design? Please send virtually to firstname.lastname@example.org
hard copies to PO Box 1025 Terrell, Tx 75160
Before sending us a message, please read our "FAQs" pages first. (click here to be redirected to that page). Most people can get their answer quicker this way!
If your question is still unanswered, drop us a line!
PLEASE NOTE: As this is a customer service, people with shipping/receiving questions and concerns will be given priority. Allow more time to hear back from us about any other issues.
Customer Service Hours:
Monday - Thursday, 8am - 4pm CST
Release day - 3pm - 5pm CST
As always, we thank you for your support and much love to you and yours.